BPO that frees your team to focus on growth.
Strucial runs non-core operations through dedicated, SLA-governed pods — with the security, compliance, and reporting your executive team expects. Lower cost. Higher quality. Bandwidth back to the work that actually moves the P&L.
Non-core work is eating your core team’s calendar.
As organizations scale, transactional and back-office work expands faster than headcount budgets. BPO converts that drag into a controlled, measurable service line — without the cultural cost of layoffs or the operational risk of a black-box vendor.
35–45%
Operating cost reduction
Through labor arbitrage, process standardization, and intelligent automation.
24/5
Coverage by design
Follow-the-sun pods keep critical processes running across time zones without burning out your team.
100%
Auditable controls
Every transaction logged. Every SLA tracked. Every quarter reviewed with your operating leadership.
Pods built around outcomes, not seats.
Finance & Accounting
AP/AR, reconciliations, payroll support, month-end close, vendor management, expense audit.
SOC 1 / SOC 2-aligned
Customer Operations
Tier 1–2 support, technical helpdesk, chat & email response, escalation management, CSAT/CES governance.
Multi-channel · multilingual
Revenue Operations
CRM hygiene, lead routing, quote-to-cash support, sales ops reporting, GTM analytics.
Salesforce · HubSpot · CPQ
Back-Office & Data Ops
Document processing, claims, order management, data entry, labeling, QA, and human-in-the-loop AI workflows.
Audit-trail by default
An operating model your CFO will
recognize.
Dedicated, named teams
No shared pools. The same people on your process, every day — accountable to your KPIs.
SLA-governed
Throughput, accuracy, TAT and CSAT defined in writing. Service credits when we miss.
Process discovery first
We map the current state before we touch it. No rip-and-replace surprises.
Automation built in
We deploy RPA, AI, and intelligent document processing where it lowers your unit cost — and we share the savings.
Security & compliance
SOC 2-aligned controls, ISO 27001 practices, role-based access, data residency on request, and full audit logs.
Transition methodology
Knowledge transfer, parallel run, hypercare, and steady-state — with named owners at every gate.
Boardroom-grade reporting.
Operator-grade response.
Weekly
Operational stand-ups with named owners on both sides.
Monthly
SLA scorecards, exception reviews, continuous improvement actions.
Quarterly
Executive QBR with CFO/COO — cost, quality, risk, roadmap.
Annually
Strategic review: scope, automation roadmap, commercial model.
Hand off the work that drags. Keep the work that differentiates.
Tell us which process is consuming the most of your team’s time. We’ll come back with a costed pod design, a transition plan, and a target SLA — typically inside 10 business days.